Read our reports
The digital experience insights service has been developed over a three year period and evolved from our digital student research to understand students’ expectations and experiences of technology as well as our work with staff and students on the change agents’ network.
The resulting survey tools and support have been extensively piloted. The reports below document our findings so far.
Outcomes from the 2018 pilot
- Digital experience insights survey 2018: findings from students in UK further and higher education - the full report of the 2017-18 survey with data collected from 37,720 students studying at 83 different organisations across the four nations of the United Kingdom (published September 2018)
- At a glance: Digital experience insights survey 2018: findings from students in UK further and higher education - a summary of key points from the full report (available above). (published September 2018)
- Digital experience insights survey 2018: findings from the pilot of teaching staff in UK further and higher education - our full report from our first pilot survey of teaching staff with data collected from 1,921 teachers from 15 further and higher education institutions from England, Scotland and Wales (published November 2018)
- Digital experience insights survey 2018: findings from Australian and New Zealand university students - our report on the survey data from 21,095 students in 12 universities in Australia and New Zealand gathered between November 2017 and May 2018 (published February 2019)
Briefings and additional resources associated with the 2018 reports
- Exploring the student digital experience: student, staff and organisational factors - this report focuses on the outcomes of multivariate statistical analysis of student and teacher survey data from the Jisc insights service (published March 2019)
- Jisc NUS roadmap for supporting students to improve their digital experience at university and college benchmarking tool (based on our previous Jisc/NUS student experience benchmarking tool)
Senior leader briefings:
- Further education - this briefing is based on a survey of 14,300 UK further education students, studying at 36 colleges across the UK. Collected in early 2018, these student responses provide unique insights into how students use digital technologies to enhance their studies. The briefing also includes findings from a parallel but smaller study of 380 teaching staff at four colleges taking part in the student survey.
- Higher education - this briefing is based on a survey of 23,500 UK higher education students, studying at 43 universities across the UK. Collected in early 2018, these student responses provide unique insights into how students are using digital technologies to enhance their studies. The briefing also includes findings from a parallel but smaller study of 1,500 teaching staff.
Creating a digitally enabled organisation: the value of a data driven approach
Our short booklet shows the benefits of combining the digital experience insights and the building digital capabilities services to really make your investment count.
- Briefings on key findings from the 2018 student digital experience insights report covering themes such as:
- How technology is supporting students with transition
- What institutional metrics correlate with high levels of student and staff satisfaction in relation to the digital experience
- A guide on how organisations who have used the insights service are using their findings to support their digital strategies and environment to better meet student expectations.
- Toolkit for arriving students
Outcomes from the 2017 open pilot
Student digital experience tracker 2017: the voice of 22,000 students
(Full report highlighting key findings based on the 2017 open pilot in which 74 UK institutions and 10 international universities participated)
(Briefing outlining key findings from the full report including areas where institutions may wish to further develop their digital environment to better support their students)
(A summary of the 2017 student survey findings across the UK with snapshots that provide insights into how individual institutions have used the tracker)
(Presentation: 2017 student digital experience tracker summary of key findings)
(14 snapshots of institutional practice, highlighting how universities, colleges and providers have used the tracker to support the developments of their students’ digital experience. They show the different approaches institutions have used to encourage students to participate in the survey, how they are engaging students with the analysis of the data and working in partnership to take forward the resulting actions.)
Outcomes from the 2016 closed pilot
(Report with top level facts and figures – see also accompanying set of slides)
See our case studies
See our case studies for examples of how institutions are taking forward their digital developments based on their findings gained from data analysis of the digital experience insights surveys.