Jisc digital experience insights privacy notice
For information on how to exercise your data subject rights and additional privacy information, please refer to our overarching Privacy Notice.
What personal data will we collect about you as a Jisc customer?
Personal data means any information that relates to an identified or identifiable individual. We will use this data to contact you regarding the service, including updates on progress and purchasing information.
For the purposes of providing the service where Jisc is a controller, Jisc will process the following personal data.
- Full name
- Cookie information and IP addresses
- Role
- Organisation
- Email address
- Phone number
- Purchase and billing details
- Audio recordings
How do we use your personal data?
The following information sets out why we process your personal data and our lawful basis for processing your personal data where Jisc is a controller. We may rely on more than one lawful basis for processing your personal data depending on the context of the processing activity.
- Purpose/activity: processing your order and managing your subscription. The lawful basis for processing this data is legitimate interests.
- Purpose/activity: contacting you regarding your subscription and to provide information requested by you. The lawful basis for processing this data is legitimate interests.
- Purpose/activity: producing case studies and implementation stories for the digital experience insights service and creating supporting text based on the findings of our research with you and your colleagues. This includes recording your interview on an audio device to refer to when writing up the case studies/implementation stories. The lawful basis for processing this data is legitimate interests.
- Purpose/activity: publishing case studies and implementation stories. The lawful basis for processing this data is consent. You can withdraw your consent at any time, please contact the Jisc helpdesk athelp@jisc.ac.uk (with ‘digital insights’ in the subject line). Withdrawing consent may not affect the material that has already been used.
What personal data is collected from survey respondents?
For the purposes of conducting surveys on behalf of customers where Jisc is a processor as outlined in schedule 2 of our terms and conditions, Jisc may process the following personal data.
- IP addresses
- Organisation/affiliations
- Age
- Special category data
- Other (as specified by the controller)
How do we use your personal data?
The following information sets out why we process your personal data and our lawful basis for processing your personal data where Jisc is a processor. We may rely on more than one lawful basis for processing your personal data depending on the context of the processing activity.
Purpose/activity: to provide the responses collected during surveys to the organisation that has requested our services. The lawful basis and condition for processing this data is determined by the controller.
Aggregate (anonymised) data may be used to inform our research and development, for publication and for any technical support needed.
Sharing personal data
We will only disclose personal data to the recipients described in our overarching Privacy Notice.
Last updated: 13 September 2024