Building digital capability

Digital experience insights

Our reports

Powerful data to inform your digital strategy and investment decisions.

Over 200 organisations have engaged with our surveys so far

The digital experience insights service evolved from our digital student research which set out to understand students' expectations and experiences of technology as well as from our work with staff and students on the change agents' network. We now offer surveys for students, teaching staff, professional services staff and researchers.

2022 researcher digital experience survey findings

This year 849 researchers from nine UK HE organisations responded to the survey which ran between October 2021 and July 2022. Download the report to learn more about researchers' experiences, what they found positive or felt negative about and to learn their views on how things could be improved.

2022 professional services staff digital experience insights survey findings

This new survey shines a light on the teams which form the backbone of the sector. With 7,523 participants from 40 different UK colleges and universities, it is the clearest snapshot of digital provision, support and utilisation in FE and HE professional services today. Represented in its findings are librarians, IT workers, student services, as well as those from business operations and management.

2022 teaching staff digital experience insights survey findings

This year, 6,224 teaching staff from 60 UK further education colleges, sixth form colleges and higher education universities participated in our annual digital experience insights survey. The data gathered from our 2021/22 teaching staff surveys adds to the insight gained from the learner and student surveys published in September 2022. There are some findings that correlate with the student findings and some clear messages from staff about their desire for more support.

Teaching staff digital experience insights survey 2021/22

2022 learner and student digital experience insights survey findings

This year, 45,225 learners and students from 67 UK further education colleges, sixth form colleges and higher education universities participated in our annual student digital experience insights survey. The data gathered from our 2021/22 student surveys highlight how respondents are feeling as we start to move forward after the disruption of the pandemic, return to on-campus and use the learning from greater involvement in digital approaches to 'build back better'.

2021 researcher digital experience insights survey findings (pilot)

922 researchers from seven UK higher education took part in our pilot researcher digital experience insights survey conducted between October 2020 and July 2021. Our summary report shares key findings from the survey.

2021 professional services staff digital experience insights survey findings

Over 6,660 professional services staff from UK further and higher education took part in our professional services staff digital experience insights survey this year (conducted between October 2020 and June 2021). Our summary reports share key findings from the survey.

2021 teaching staff digital experience insights survey findings

Over 6,550 teaching staff from UK further and higher education took part in our teaching staff digital experience insights survey this year (conducted between October 2020 and July 2021). Our summary reports share key findings from the survey.

2021 student digital experience insights survey findings

A record 62,658 students from further and higher education participated in our annual student digital experience insights survey. The data gathered from our 2020/21 student surveys highlight areas of good practice that we can build on for the future as well as areas of concern.

2020/21 data snapshot: listening to the voices of 27,069 students and learners

In the first snapshot of data gathered from the 2020/21 student digital experience insights survey between October and December 2020, 27,069 students from UK further and higher education have shared their experiences of online learning. Our reports show how students, colleges and universities have responded positively in challenging circumstances and highlight areas for improvement. Find out what learners had to say in the summary briefings below.

Further education

Higher education

2020 reports

2020 professional services staff digital experience insights survey findings

Over 4,560 professional services staff from UK further and higher education took part in our professional services staff digital experience insights survey this year (conducted between October 2019 and June 2020). Our summary reports share key findings from the survey and the full question by question analysis report provides further details:

2020 teaching staff digital experience insights survey findings

Over 5,362 teaching staff from UK further and higher education took part in our teaching staff digital experience insights survey this year (conducted between October 2019 and July 2020). Our summary reports share key findings from the survey and the full question by question analysis report provides further details:

2020 student digital experience insights survey findings

Nearly 40,000 university, college and sixth form students completed our surveys this year (conducted between October 2019 and May 2020). Our summary reports share key findings from the survey and guidance on how to address the issues raised:

Researcher digital experience insights survey 2020: UK higher education pilot survey findings - the full report of the 2020 pilot with data collected from 480 researchers at six UK universities (published August 2020)

2019 reports

2018 reports

2017 reports (open pilot)

2016 report (closed pilot)

Student digital experience tracker 2016: results from the pilot: Report with top level facts and figures – see also accompanying set of slides

We use cookies to give you the best experience and to help improve our website, more about how we use cookies