See the digital experience through the eyes of your students and staff

The start of your journey

Your findings will help you to make better informed decisions about the digital environment and to target resources where they are most needed.

Our surveys will help you to engage all users in shaping the digital experience and environment you offer. They are an invaluable way of informing and driving change for your organisation, providing data that contributes to digital strategy and quality enhancement. Use the surveys to inform digital developments, demonstrate return on investment and to measure and evidence change as initiatives evolve.

Framing the bigger picture

The anonymised data collected by service users allows us to gain a national picture of student and staff digital experiences and to monitor this over time, showing progress and highlighting issues of national concern. This evidence-based research enables us to respond promptly to sector needs.

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Four key themes

Our question sets have been carefully researched in consultation with students and staff and each survey is tailored to a specific target audience and help you to explore four key aspects of their digital experience:

  • You and your technology
  • Technology in your organisation
  • Technology in your learning/role
  • Developing your digital skills

Further information on how the surveys work, the survey templates and question sets.

For 2020 – 2021 we offer the following surveys:

Student survey (opens October 2020)

This survey enables organisations to collect and analyse data from students about how they feel about key aspects of the digital environment provided and how technology is used to support their learning.

We offer three different versions of the student digital experience insight survey:

  • FE
  • HE
  • Online learners (those who don't come onto campus and primarily engage online)

Teaching staff survey (opens October 2020)

This survey enables organisations to collect and analyse data from teaching staff, gathering their experiences and expectations of the digital environment and how this influences practices in teaching, learning and assessment.

Professional services staff survey (opens October 2020)

The professional services staff survey is important in ensuring that the views of those who support the wider aspects of the organisation are considered as they make a vital contribution towards shaping the digital environment and consequently the broader user experience.

Researcher survey (opens October 2020)

New for 2020 - 2021 is the researcher survey. It is important that the views of researchers are considered so that their particular needs, expectations and experiences of the digital environment are captured and considered.

International university insights (opens October 2020 - close date will depend on when your academic year ends)

A growing number of international organisations are also using our surveys. Information specific to international organisations includes:

  • All our surveys are available to international organisations but some things like close dates can be varied to reflect different academic cycles. See key dates for our surveys
  • Surveys can be launched at any time from sign-up. You are free to choose the time that suits your organisation best. Typically institutions allow a three week period for participants to respond
  • Some of the survey questions lend themselves to benchmarking against other comparable organisations. Providing there are enough organisations with enough data to make valid comparisons. You will have access to comparative data from the most relevant benchmarking group
  • Where we have sufficient numbers of comparable organisations participating from a country, we will also offer a summary report of the anonymised data. For example, see our report on 2018 insights student survey findings for Australia and New Zealand
  • We are able to provide translation of the survey questions into a number of other languages. You will be asked about your requirements when you sign up. We are not currently able to translate any of the guidance materials

You may have access to other support from Jisc, depending on how many organisations sign up from your country and/or area. We actively encourage you to get others involved, through your own networks and contacts.

Find out more about how the surveys work and key dates for the 2019 - 2020 insights surveys.

What our digital experience insights service includes:

  • Questions that focus on the digital experience and cover issues that are important to students and staff
  • Survey templates for students, teaching staff and professional services staff
  • The option to add a few of your own local questions at the end of your survey
  • Guidance on all aspects of implementing the surveys, analysing data and sharing findings
  • Support at every step of your insights journey (email, mailing list, start-up guidance)
  • Real-time access to your own responses
  • Sector benchmarking data
  • Results templates to help you summarise and share your findings with management teams, students and staff
  • Annual reports that highlight national issues
  • Membership of an active and vibrant community of practice with two events each year
  • Welsh translations of each version

360 degree insights - gain a richer perspective

The surveys can be used independently but running our student and staff surveys concurrently will give you a more rounded picture of your organisation’s digital practices and provision and will help you to:

  • Accurately monitor and evaluate the effectiveness of your digital strategy and investments
  • Validate your data and identify key areas for development
  • Map findings across your surveys and use the data alongside other organisational data to drive improvements and inform strategy