This community of practice is open to all staff and leaders in colleges and universities who have a role and interest in gathering student and staff views on their digital experience.
Register now for our next community of practice 20 November 2025, 1pm-4pm (online)
The Digital Experience Insights and Building Digital Capability teams are excited to announce our upcoming joint Community of Practice, taking place on Thursday 20th November from 1–4pm.
We’d love to showcase the inspiring work happening across our sector so if you’re interested in contributing, please get in touch with one of the team (Clare (HE) or Andrew (FE)) — we’d be delighted to hear from you.
This event is open to BDC and DEI service subscribers plus invited guests. Attendance is free but registration is required.
Upcoming webinars
Join us for our autumn webinar series:
Our webinars are free to attend but registration is required.
Sharing the findings from our 2024/25 surveys:
Monday 10 November - 12:00-13:00: Exploring the digital experience of FE professional services staff in 2024/25. Register now.
Wednesday 12 November - 12:00-13:00: Exploring the digital experience of HE professional services staff in 2024/25. Register now.
Join our active community of practice
There is a strong emphasis on leadership by the community, learning from each other and sharing what works. It is a community that welcomes both experienced participants and those who have not previously used insights but who would like to find out more. Our events usually take place in May/June and November each year.
Community Teams site
We also have a community Teams site which is available to staff who work in organisations subscribed to the digital experience insights service. The aim is to facilitate sharing of effective practice, problem solving and collaboration between service users and create a space where challenges and any special interests of the group can also be discussed. We also hope it will help the us to better understand community needs and inform service development.
Joining the Teams site is easy – just follow the QR code link below or complete our registration request form and the community facilitators will be in touch to welcome you and give you access.
We have prepared a welcome pack to help you get on board and find your way around.
QR code link to registration form to join the digital experience insights Teams community.
Benefits of membership
Subscribers to the Jisc digital experience insights service receive two priority places per institution for each of the community of practice network events held each year as well as at any additional support webinars
Staff share how they are implementing insights service within their organisation
Sessions on what works and support with data collection and analysis
Introduction to resources that will help you make effective use of the insight service
Opportunities to network and learn from others
Updates on latest initiatives and research
A closed mailing list focusing on your data insights challenges and successes
I very much enjoyed the whole event. It was really great to hear about what other institutions have been doing.
Bronwen Swinnerton, senior research fellow in digital education, University of Leeds
Impressive how many institutions are making very positive gains through insights. We’ll get left behind if we don’t join in!
Participant at digital experience insights community of practice event (November 2018)
Previous community of practice events and webinars
Tuesday 21 October - 12:00-13:00: Exploring the digital experience of HE teaching staff in 2024/25. The recording will be available from our events page soon.
Monday 20 October - 12:00-13:00: Exploring the digital experience of FE teaching staff in 2024/25. The recording will be available from our events page soon.
Wednesday 17 September - 12:00-13:00: Getting ready to launch your 2025/26 digital experience insights survey. The recording is available from our events page.
Wednesday 10 September - 12:00-13:00: Understanding the digital experience of FE learners in 2024/25. The recording is available from our events page.
Monday 8 September - 12:00-13:00: Understanding the digital experience of HE students in 2024/25. The recording is available from our events page.
5 June 2025 - we hosted our online joint community of practice event where we shared updates and insights on building digital capability and digital experience insights
10 April 2025 saw the launch of a brand-new national survey for college teaching and professional services staff for those who work in colleges not signed up to use digital experience insights surveys. Visit our events page to view the recording.
Older events
11 December 2024 at 11:00-12:00 - Spotlight on the digital experience of HE international students. The recording and resources are available from our events page.
04 December 2024 at 11:00-12:00 - Spotlight on digital poverty as experienced by UK students in further education. The recording and resources are available from our events page.
03 December 2024 at 11:00-12:00 - Spotlight on digital poverty as experienced by UK students in higher education. The recording and resources are available from our events page.
26 November 2024 at 11:00-12:00 - Exploring the digital experience of FE professional services staff in 2023/24. The recording and resources are available from our events page.
25 November 2024 at 11:00-12:00 - Exploring the digital experience of HE professional services staff in 2023/24. The recording and resources will be available from our events page soon.
12 November 2024 at 10:00-14:30 - Joint building digital capabilities and digital experience insights community of practice (online). The recording and resources are available from our events page.
22 October 2024 at 15:00-16:00 - Exploring the digital experience of HE teaching staff in 2023/24. The recording and resources are available from our events page.
22 October 2024 at 12:00-13:00 - Exploring the digital experience of FE teaching staff in 2023/24. The recording and resources are available from our events page.
3 and 7 October 2024 at 12:00-13:00 - Preparing to launch your 2024/25 digital experience insights surveys for Welsh post-16 providers. The recording and resources are available from our events page.
01 October 2024 at 12:00-13:00 - Getting ready to launch your 2024/25 digital experience insights surveys: support and guidance for FE providers in setting up, distributing and customising your insights surveys. The recording and resources are available from our events page.
24 September 2024 at 12:00-13:00 - Getting ready to launch your 2024/25 digital experience insights surveys: support and guidance for HE providers in setting up, distributing and customising your insights surveys. The recording and resources are available from our events page.
17 September 2024 at 15:00-16:00 - Understanding the digital experience of HE students: findings from the 2023/24 UK higher education digital experience insights survey. The recording and resources are available from our events page.
17 September 2024 at 12:00-13:00 - Understanding the digital experience of FE learners: findings from the 2023/24 UK further education digital experience insights survey. The recording and resources are available from our events page.
6 June 2024 - Joint building digital capability and digital experience insights community of practice. The recording and resources are available from our events page.
16 May 2024 - an introduction to Jisc's digital maturity framework: looking at the data maturity elements that relate to the digital experience insights surveys. The recording and resources are available from our events page.
10 April 2024 - analysing your qualitative data. We shared the approaches and methods we use and provided a space for others to discuss approaches they have found to be effective. The recording and resources are available from our events page.
5 March 2024 - International students’ digital experience: understanding and mitigating the ‘digital shock’. Hearing about the digital border crossings and digital shocks that impact the learning experience when coming to study in the UK and how to mitigate against these. The recording and resources are available from our events page.
8 February 2024. Presenting your digital experience insights survey findings. This practical workshop explained how to transform your data into easily-sharable and insightful presentations using our ready-prepared templates. We also had a member story on Accessibility gaps: insights from student and staff surveys from Jim Turner from Liverpool John Moores University. The recording and resources are available from our events page.
17 January 2024. FE focus: unleashing your inner data geek! How to launch your surveys and engage participants with hints and tips from other service users. The recording and resources are available from our events page.
11 December 2023. Exploring the FE professional services staff digital experience in 2022/23. The recording and resources are available from our events page
8 December 2023. Exploring the HE professional services staff digital experience in 2022/23. The recording and resources are available from our events page
29 November 2023. online joint building digital capabilities and digital experience insights community of practice: Digital insights and capabilities in an ever-changing landscape. The recording and resources are available from our events page.
3 November. Exploring the FE teaching staff digital experience in 2022/23. The recording and resources are available from our events page
2 November. Exploring the HE teaching staff digital experience in 2022/23. The recording and resources are available from our events page
19 October 2023: Getting ready to launch your 2023/24 digital experience insights surveys: support and guidance. The recording and slide deck are available from our events page.
6 October 2023: Sharing findings from the 2022/23 FE learner survey. The recording and resources are available from our events page
5 October 2023: Sharing findings from the 2022/23 HE student survey. The recording and resources are available from our events page
19 June 2023. Webinar focussed on analysing the qualitative data from your DEI surveys. More information is available from our events page.
8 June 2023. Our summer 2023 BDC/DEI community of practice event was held on 8 June 2023 at City University, London, with the theme 'Digital transformation: perspectives on implementing change'. Visit the event page for further details.
19 May 2023. Webinar focussed on analysing the quantitative data from your DEI surveys. More information is available from our events page.
18 April 2023. Service update and focus on engaging participants in your surveys. Copies of presentations, recordings and transcripts are available from our events page.
7 December 2022. The sixth joint building digital capability and digital experience insights community of practice event. Several organisations shared practice, ideas and issues around enhancing student, staff and organisational digital capability, particularly in the current context with a move to more online delivery. They also discussed approaches to gathering students and staff expectations and experiences of technology in the current changing context. Copies of presentations, recordings and transcripts are available from our events page.
14 November 2022. 2022/23 digital experience insights surveys: a one-hour webinar on the benefits of involvement, how to get started, getting the most out of your surveys and on useful resources to help you to plan, implement, analyse and use your data to enhance the digital experience of users. A recording of the event and a transcript is available from our event page.
26 May 2022. Learn about how staff and leaders in higher and further education are developing the digital environment, experience and capabilities of students and staff. Please visit our events page for the event recording and resources.
5 April 2022. Hear about how our community champions of 2022 are sharing effective practice in both FE and HE and helping their communities to collaborate and flourish. A recording of the event is available from the event page
3 March 2022. How are your professional services staff experiencing the digital environment? Following on from our reports on the digital experiences of learners/students and teaching staff, we launched the 2020/21 digital experience insights survey findings for professional services staff. The recording and transcript from the event are available on our event page.
30 November 2021. Joint building digital capability and digital experience insights community of practice event, delivered in partnership with University of Sunderland. The recording, transcript and materials from are available from our event page.
17 November 2020. This event was co-hosted by the University of Derby. The recording of this event (transcript [Word]) is available on YouTube alongside a blog post providing a summary of the themes from the day
22 September 2020. Webinar on getting started with your 2020 digital experience insights surveys. View the recording (YouTube) and recording transcript (Word)
