Our reports

Students and learners

35,919 students and learners from 63 UK organisations participated in our digital experience insights survey this year. The reports show how digital experiences have developed as students and learners have continued to move back to on campus learning, and they indicate a number of successes as well as areas of concern.

• Student digital experience insights survey 2022/23: UK higher education (HE survey findings) (published September 2023)
• Learner digital experience insights survey 2022/23: UK further education (FE survey findings) (published September 2023)
• Additional spotlight report: Insights into digital poverty (based on data from the 2022/23 UK higher education student survey findings) (published May 2024)

Teaching staff

4,067 teaching staff from 52 UK organisations participated in our digital experience insights survey this year.

• Teaching staff digital experience insights survey 2022/23: UK higher education (HE survey findings) (published October 2023)
• Teaching staff digital experience insights survey 2022/23: UK further education (FE survey findings) (published October 2023)

Professional services staff

4,962 professional services staff from 35 UK organisations participated in our digital experience insights survey this year.

• Professional services staff digital experience insights survey 2022/23: UK higher education (HE survey findings) (published November 2023)
• Professional services staff digital experience insights survey 2022/23: UK further education (FE survey findings) (published November 2023)

The 2022/23 reports are made available under the Creative Commons Attribution Non-commercial Share Alike (CC BY-NC-SA) 4.0 license.

Students and learners

45,225 learners and students from 67 UK further education colleges, sixth form colleges and higher education universities participated in our annual student digital experience insights survey. The data gathered highlight how respondents are feeling as we start to move forward after the disruption of the pandemic, return to on-campus and use the learning from greater involvement in digital approaches to 'build back better'.

• Learner digital experience insights survey 2021/22: UK further education (FE) survey findings (published September 2022)
• Student digital experience insights survey 2021/22: UK higher education (HE) survey findings (published September 2022)

Teaching staff

6,224 teaching staff from 60 UK further education colleges, sixth form colleges and higher education universities participated in our annual digital experience insights survey. There are some findings that correlate with the student findings and some clear messages from staff about their desire for more support.

• Teaching staff digital experience insights survey 2021/22: UK further education (FE) survey findings (published December 2022)
• Teaching staff digital experience insights survey 2021/22: UK higher education (HE) survey findings (published December 2022)

Professional services staff

With 7,523 participants from 40 different UK colleges and universities responded to the survey. Represented in its findings are librarians, IT workers, student services, as well as those from business operations and management.

• Professional services staff digital experience insights survey 2021/22: UK further education (FE) survey findings (published February 2023)
• Professional services staff digital experience insights survey 2021/22: UK higher education (HE) survey findings (published February 2023)

Researchers

849 researchers from nine UK HE organisations responded to the survey which ran between October 2021 and July 2022. Download the report to learn more about researchers' experiences, what they found positive or felt negative about and to learn their views on how things could be improved.

• Researcher digital experience insights survey 2021/22: UK higher education (HE) survey findings (published February 2023) (Word format)

Students and learners

A record 62,658 students from further and higher education participated in our annual student digital experience insights survey. The data gathered from our 2020/21 student surveys highlight areas of good practice that we can build on for the future as well as areas of concern.

• Learner digital experience insights survey 2020/21: UK further education (FE) survey findings (published September 2021)
• Student digital experience insights survey 2020/21: UK higher education (HE) survey findings (published September 2021)

Teaching staff

Over 6,550 teaching staff from UK further and higher education took part in our teaching staff digital experience insights survey conducted between October 2020 and July 2021.

• Teaching staff digital experience insights survey 2020/21: UK further education (FE) survey findings (published November 2021)
• Teaching staff digital experience insights survey 2020/21: UK higher education (HE) survey findings (published November 2021)

Professional services staff

Over 6,660 professional services staff from UK further and higher education took part in our professional services staff digital experience insights survey conducted between October 2020 and June 2021.

• Professional services staff digital experience insights survey 2020/21: UK further education (FE) survey findings (published March 2022)
• Professional services staff digital experience insights survey 2020/21: UK higher education (HE) survey findings (published March 2022)

Researchers (pilot)

922 researchers from seven UK higher education took part in our pilot researcher digital experience insights survey conducted between October 2020 and July 2021. Our summary report shares key findings from the survey.

• Researcher digital experience insights survey 2020/21: UK higher education (HE) survey findings (published August 2022)

2020/21 data snapshot

In the first snapshot of data gathered from the 2020/21 student digital experience insights survey between October and December 2020, 27,069 students from UK further and higher education shared their experiences of online learning. Find out what learners had to say in the summary briefings below.

Further education

• Summary briefing - Learner digital experience insights survey 2020/21: Findings from UK further education (pulse 1: October– December 2020) (published March 2021)
• Full report - Learner digital experience insights survey 2020/21: question by question analysis for UK further education (pulse 1: October – December 2020) (published March 2021)

Higher education

• Summary briefing - Student digital experience insights survey 2020/21: Findings from UK higher education (pulse 1: October– December 2020) (published March 2021)
• Full report - Student digital experience insights survey 2020/21: question by question analysis for UK higher education (pulse 1: October – December 2020) (published March 2021)

Students and learners

Nearly 40,000 university, college and sixth form students completed our surveys conducted between October 2019 and May 2020. Our summary reports share key findings from the survey and guidance on how to address the issues raised:

• Learner digital experience insights survey 2020: UK further education (FE) findings (published September 2020)
• Student digital experience insights survey 2020: UK higher education (HE) survey findings (published September 2020)
• Student digital experience insights survey 2020: question by question analysis of findings from students in UK further and higher education. This report shares the detailed question by question analysis for both further and higher education (published September 2020)

Teaching staff

Over 5,362 teaching staff from UK further and higher education took part in our teaching staff digital experience insights survey conducted between October 2019 and July 2020. Our summary reports share key findings from the survey and the full question by question analysis report provides further details:

• Teaching staff digital experience insights survey 2020: UK further education (FE) findings (published November 2020)
• Teaching staff digital experience insights survey 2020: UK higher education (HE) findings (published November 2020)
• Teaching staff digital experience insights survey 2020: question by question analysis for both further and higher education (published November 2020)

Professional services staff

Over 4,560 professional services staff from UK further and higher education took part in our professional services staff digital experience insights survey this year (conducted between October 2019 and June 2020). Our summary reports share key findings from the survey and the full question by question analysis report provides further details:

• Professional services staff digital experience insights survey 2020: UK further education (FE) findings (published December 2020)
• Professional services staff digital experience insights survey 2020: UK higher education (HE) findings (published December 2020)
• Professional services staff digital experience insights survey 2020: question by question analysis for both further and higher education (published December 2020)

Researchers

• Researcher digital experience insights survey 2020: UK higher education pilot survey findings - the full report of the 2020 pilot with data collected from 480 researchers at six UK universities (published August 2020)

Students in UK further and higher education

• Digital experience insights survey 2019: findings from students in UK further and higher education - the full report of the 2018-19 survey with data collected from 29,531 students studying at 50 different FE colleges, sixth form colleges and universities across the United Kingdom (published September 2019)
  • Appendices to accompany the 2019 student digital experience insights report (pdf)
• At a glance: Summaries of key findings from the full 2019 report of the student digital experience insights survey (available above)
  • FE version (published September 2019)
  • HE version (published September 2019)

Teaching staff

• Digital experience insights survey 2019: findings from teaching staff in UK further and higher education - the full report of the 2018-19 survey with data collected from 6,534 respondents from 61 different FE colleges, sixth form colleges and universities across the United Kingdom (published November 2019)
  • Appendices to accompany the 2019 teaching staff digital experience insights report (pdf)
• At a glance: summaries of key findings from the full 2019 teaching staff survey
  • FE version (published November 2019)
  • HE version (published November 2019)

Professional services staff

• Digital experience insights survey 2019: findings from our pilot of professional services staff in UK further and higher education - the full report of the 2019 pilot with data collected from 1,882 respondents from 17 different FE colleges and universities across the UK (published December 2019)

Students in UK further and higher education.

• Digital experience insights survey 2018: findings from students in UK further and higher education - the full report of the 2017-18 survey with data collected from 37,720 students studying at 83 different organisations across the four nations of the United Kingdom (published September 2018)
  • At a glance: Digital experience insights survey 2018: findings from students in UK further and higher education - a summary of key points from the full report (published September 2018)

Teaching staff in UK further and higher education (pilot)

• Digital experience insights survey 2018: findings from the pilot of teaching staff in UK further and higher education - our full report from our first pilot survey of teaching staff with data collected from 1,921 teachers from 15 further and higher education institutions from England, Scotland and Wales (published November 2018)

Australia and New Zealand

• Digital experience insights survey 2018: findings from Australian and New Zealand university students - our report on the survey data from 21,095 students in 12 universities in Australia and New Zealand gathered between November 2017 and May 2018 (published February 2019)

• Student digital experience tracker 2017: the voice of 22,000 students (full report highlighting key findings based on the 2017 open pilot in which 74 UK institutions and 10 international universities participated)
• At a glance: Student digital experience tracker 2017 (briefing outlining key findings from the full report including areas where institutions may wish to further develop their digital environment to better support their students)
• Student digital experience tracker 2017: How do further and higher education students feel about using technology for learning, and how are institutions finding out? (summary of the 2017 student survey findings across the UK with snapshots that provide insights into how individual institutions have used the tracker)
• Student digital experience tracker 2017: summary of key findings (presentation)
• Student digital experience tracker: Insights from institutional pilots 2017 (14 snapshots of institutional practice, highlighting how universities, colleges and providers have used the tracker to support the developments of their students’ digital experience. They show the different approaches institutions have used to encourage students to participate in the survey, how they are engaging students with the analysis of the data and working in partnership to take forward the resulting actions)

• Student digital experience tracker 2016: results from the pilot (report with top level facts and figures – see also accompanying set of slides)